At Wags to Wellness, your satisfaction and the well-being of your canine companion are our top priorities. We strive to provide the best possible service, and we understand that unforeseen circumstances can sometimes affect your appointments. Please take a moment to review our Return and Refund Policy.
Cancellation Policy
We kindly ask for a minimum of 48 hours (2 days) notice for any appointment cancellations. This allows us to accommodate other clients and adjust our schedules accordingly.
Billable Cancellation:
If an appointment is canceled within 48 hours (2 days) of the scheduled time, it will be considered a "billable cancellation." In this case, we reserve the right to invoice you for an administrative fee of $40. We send out SMS reminders 72 hours (3 days) before your scheduled appointment to help you remember and plan accordingly. Please be sure to respond to this reminder promptly. If you need to cancel a scheduled appointment within 48 hours (2 days) of the appointment and can reschedule for another time within the same week as the original appointment, the billable cancellation fee may be waived.
Rescheduling Terms:
To qualify for the waiver, the rescheduled appointment must take place within the same calendar week as the original appointment, subject to availability.
If you choose to reschedule outside the same week or if no suitable appointments are available, the billable cancellation fee will apply.
Appointment Not Provided:
If, for any reason, we are unable to provide the scheduled service, you will be offered to reschedule the appointment at your convenience.
Dissatisfaction: If you are dissatisfied with the service provided, please contact us to discuss your concerns. We will do our best to address any issues and find a suitable resolution.
Billing Errors: If you believe there has been an error in billing, please contact us immediately. We will review the issue and make any necessary adjustments.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to get in touch with us. We are committed to providing exceptional care for your canine companion and ensuring your experience with Wags to Wellness is as smooth and enjoyable as possible.
Thank you for entrusting us with the well-being of your beloved dog, and for your understanding of our policies, which help us maintain the high standard of service that we strive to deliver.
Wags to Wellness
Phone: 0448323235
Email: wagstowellness@outlook.com
Wags to Wellness is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.wagstowellness.com.au, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Wags to Wellness will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
Wags to Wellness
Phone: 0448323235
Email: wagstowellness@outlook.com
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