Wags to Wellness is an Insured Company - With Aviso Integral Insurance ServiCES

Wags to Wellness is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.wagstowellness.com.au, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Wags to Wellness will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

Wags to Wellness 

Phone: 0448323235

Email via the Contact Form

I, the undersigned client, understand and acknowledge the following:

- That canine remedial massage and rehabilitation solutions provided by Wags to Wellness involve inherent risks. I voluntarily assume any and all risks associated with the services provided to my canine companion by Wags to Wellness, including but not limited to any potential physical, emotional, or psychological changes or reactions.

- Release of Liability: I release Wags to Wellness, its employees, and affiliates from any liability for any injury, loss, damage, or illness that may occur as a result of the services provided, including but not limited to any negligence or fault of Wags to Wellness or its staff.

- Indemnification: I agree to indemnify and hold Wags to Wellness harmless against any claims, demands, losses, liabilities, costs, and expenses, including legal fees, arising from any injury, loss, damage, or illness related to the services provided.

- Emergency Medical Care: In the event of an emergency or if deemed necessary, I authorize Wags to Wellness to seek emergency medical care or treatment for my dog. I will be responsible for any costs associated with such treatment.

- Use of Videos and Photos: I give consent for Wags to Wellness to take videos and photos of my canine patient during the course of the services. I understand that these may be used for promotional and educational purposes, including posting on social media and the Wags to Wellness website. I waive any claims or rights to compensation in connection with the use of these images and videos.

- Compliance with Policies: I agree to comply with all the policies and instructions provided by Wags to Wellness and its staff, including but not limited to appointment scheduling, payments, and any specific care instructions for my dog.

I have read and fully understand the terms of this Waiver and Release of Liability, and I agree to be bound by its terms. I acknowledge that this agreement is voluntary and that I sign it with full awareness of its legal consequences.

You acknowledge that you have been provided with sufficient opportunity to ask questions, seek clarification, and fully understand the terms of this agreement. If you have any concerns or questions, please feel free to contact us at any time.

Wags to Wellness 

Phone: 0448323235

Email via the Contact Form